Refund and Returns Policy

Returns Policy

Our return policy is valid for 14 days from the date of delivery. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

Acceptable Reasons for Return:

1. The product received is unfit for consumption at the time of delivery.
2. The product is received in a damaged condition.

Important:

1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Perishable items – fresh vegetables, fruits, mangoes, frozen products, etc. are exempt from any return or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and you shall receive the refund within 5-7 working days.

Perishables

1. Please take out all the veggies, fruits, and paneer from their covers as soon as you receive them and store them appropriately.
2. Requests for refunds for vegetables, fruits, and paneer will only be accepted within 12 hours after order delivery. Please send pictures for any complaints regarding damaged items.
3. For deliveries with perishables, please arrange for someone to be home to receive the shipment on the day of delivery. Dream Grocery cannot be held responsible if the package is delivered to a parcel shop and the quality of the product is affected due to delay.

Lost / Damaged Package

In case your package is lost or damaged during transit, the entire package will be resent or refunded upon agreement with the customer.

Late or Missing Refunds

If you have not received your refund, please contact us here.

Important: Sale items or special offer items are not eligible for returns or refunds; only regular-priced items will be refunded in case of return.

Exchanges

We only replace items if they are defective or damaged. To place a request for exchange, kindly contact us.

Shipping

To return your product, please contact us, and we will review your request. Our delivery person will then arrange to pick up the return from your location.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.